Question 1

Do you deliver islandwide?

Accepted Answer

Yes — we deliver by courier to every district in Sri Lanka.

Question 2

What payment methods do you accept?

Accepted Answer

Bank transfer and cash on delivery. We confirm bank-transfer orders once payment shows up in our account.

Question 3

Is VAT included in the price?

Accepted Answer

Prices shown while browsing don't include VAT — it's estimated at 15% at checkout, and the amount on your invoice is the one that applies.

Question 4

Can I cancel my order?

Accepted Answer

Yes, from your account, as long as it's still Pending and hasn't been paid for yet. Once it's confirmed, contact us instead.

Question 5

What if my order arrives damaged or wrong?

Accepted Answer

Contact us within 7 days of delivery and we'll arrange a replacement or refund.

Question 6

Are your products genuine?

Accepted Answer

Yes — we only stock genuine products from the brands we list, no imitations.

Frequently asked questions